# Email Support

## How to Reset Captioneer Settings

If you are experiencing issues, the first step is to reset Captioneer Settings: [Reset Settings](/resources/email-support/reset-settings.md)

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## How to Export Logs from Captioneer

<div align="left"><figure><img src="/files/HH9tFQlQeEUh9Mdh2xO7" alt=""><figcaption></figcaption></figure></div>

## Email Support

We require debug logs to best assist you.

1. Follow instructions to create logs :point\_right: [#how-to-export-logs-from-captioneer](#how-to-export-logs-from-captioneer "mention")
2. Find the ZIP folder named **captioneer\_debug.zip** on your Desktop.
3. Send email attaching ZIP folder, and include a brief description of the issue.

:e-mail: <support@captioneer.tv>


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.captioneer.com/resources/email-support.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.