> For the complete documentation index, see [llms.txt](https://docs.captioneer.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.captioneer.com/resources/email-support.md).

# Email Support

## How to Reset Captioneer Settings

If you are experiencing issues, the first step is to reset Captioneer Settings: [Reset Settings](/resources/email-support/reset-settings.md)

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## How to Export Logs from Captioneer

<div align="left"><figure><img src="https://3092639542-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F4kK96dgVqmTZiznq3aeE%2Fuploads%2FGQOc3rWj0259CpCWIf8I%2FExport%20logs.png?alt=media&amp;token=e3eb8d44-af09-4c16-980f-3f9e55c553e1" alt=""><figcaption></figcaption></figure></div>

## Email Support

We require debug logs to best assist you.

1. Follow instructions to create logs :point\_right: [#how-to-export-logs-from-captioneer](#how-to-export-logs-from-captioneer "mention")
2. Find the ZIP folder named **captioneer\_debug.zip** on your Desktop.
3. Send email attaching ZIP folder, and include a brief description of the issue.

:e-mail: <support@captioneer.com>