# Reinstall Reinstalling can help fix issues if you are upgrading from an old version of Captioneer or have recently updated your machine. ## How to Re-Install To re-install Captioneer, follow the instructions below: 1. Completely close Premiere Pro 2. Follow instructions to [Uninstall](/resources/email-support/uninstall.md) 3. Restart machine 4. Download and install the latest version of Captioneer 5. Open Premiere Pro, and go to Window > Extensions > Captioneer If issues persist, continue to [Email Support](/resources/email-support.md). --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.captioneer.com/resources/email-support/reinstall.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.