♻️Reset Settings

Clear Settings to reset the Captioneer extension and fix issues such as:

• Login issues

• Early termination of Trial

• Switch from aescripts to LemonSqueezy

• Switch from LemonSqueezy to aescripts

• MOGRT / Font sync issues

How to Reset Captioneer Settings

Windows

Quit Premiere Pro and navigate to this file path. You must enable "View Hidden Files".

C:\Users\*username*\AppData\Roaming\Captioneer\

View Hidden Files: File Explorer > View > Show > Hidden items

Mac

Quit Premiere Pro and navigate to this file path. You must enable "View Hidden Files".

~/Users/*username*/Library/Application Support/Captioneer/

View Hidden Files: Finder > ⌘ + ⇧ + .

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1. Delete this entire "Captioneer" folder.

2. Reopen Premiere Pro and then Window > Extensions > Captioneer.

If this does not resolve your issues, continue onto Email Support.