> For the complete documentation index, see [llms.txt](https://docs.captioneer.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.captioneer.com/resources/email-support/reset-settings.md).

# Reset Settings

Clear Settings to reset the Captioneer extension and fix issues such as:

* Login issues
* Early termination of Trial
* Switch from aescripts to LemonSqueezy
* Switch from LemonSqueezy to aescripts
* MOGRT / Font sync issues

## How to Reset Captioneer Settings

### Windows

Quit Premiere Pro and navigate to this file path. You must enable "View Hidden Files".

{% code overflow="wrap" fullWidth="false" %}

```
C:\Users\*username*\AppData\Roaming\Captioneer\
```

{% endcode %}

{% hint style="success" %}
View Hidden Files: File Explorer > View > Show > Hidden items
{% endhint %}

### Mac

Quit Premiere Pro and navigate to this file path. You must enable "View Hidden Files".

{% code overflow="wrap" fullWidth="false" %}

```
~/Users/*username*/Library/Application Support/Captioneer/
```

{% endcode %}

{% hint style="success" %}
View Hidden Files: Finder > ⌘ + ⇧ + .
{% endhint %}

***

1. Delete this entire "Captioneer" folder.
2. Reopen Premiere Pro and then Window > Extensions > Captioneer.

If this does not resolve your issues, continue onto [Email Support](/resources/email-support.md).