# Reset Settings

Clear Settings to reset the Captioneer extension and fix issues such as:

* Login issues
* Early termination of Trial
* Switch from aescripts to LemonSqueezy
* Switch from LemonSqueezy to aescripts
* MOGRT / Font sync issues

## How to Reset Captioneer Settings

### Windows

Quit Premiere Pro and navigate to this file path. You must enable "View Hidden Files".

{% code overflow="wrap" fullWidth="false" %}

```
C:\Users\*username*\AppData\Roaming\Captioneer\
```

{% endcode %}

{% hint style="success" %}
View Hidden Files: File Explorer > View > Show > Hidden items
{% endhint %}

### Mac

Quit Premiere Pro and navigate to this file path. You must enable "View Hidden Files".

{% code overflow="wrap" fullWidth="false" %}

```
~/Users/*username*/Library/Application Support/Captioneer/
```

{% endcode %}

{% hint style="success" %}
View Hidden Files: Finder > ⌘ + ⇧ + .
{% endhint %}

***

1. Delete this entire "Captioneer" folder.
2. Reopen Premiere Pro and then Window > Extensions > Captioneer.

If this does not resolve your issues, continue onto [Email Support](/resources/email-support.md).


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.captioneer.com/resources/email-support/reset-settings.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.