β»οΈReset Extension
If you are experiencing login issues, you can reset Captioneer by clearing Settings. This can help with:
Login issues
Early termination of Trial
Switch from aescripts to LemonSqueezy
Switch from LemonSqueezy to aescripts
MOGRT / Font sync issues
How to Reset Captioneer
Windows
Quit Premiere Pro and navigate to this file path. You must enable "View Hidden Files".
C:\Users\*username*\AppData\Roaming\Captioneer\
View Hidden Files: File Explorer > View > Show > Hidden items
Mac
Quit Premiere Pro and navigate to this file path. You must enable "View Hidden Files".
~/Users/*username*/Library/Application Support/Captioneer/
View Hidden Files: Finder > β + β§ + .
Delete this entire "Captioneer" folder.
Reopen Premiere Pro and then Window > Extensions > Captioneer.
If this does not resolve your issues, continue onto Support.
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