✉️Support

How to Reset Captioneer Settings

If you are experiencing issues, the first step is to reset Captioneer by clearing Settings. See Reset Extension.


How to Re-Install

To re-install Captioneer, follow the instructions below:

Reinstall Instructions
  1. Completely close Premiere Pro

  2. Restart machine

  3. Reinstall Captioneer

  4. Open Premiere Pro as Administrator

  5. Open Captioneer from Window > Extensions > Captioneer

If issues persist, continue to email support.


Email Support

Export log files and send logs + a brief description of the issue to:

[email protected]

How to Export Logs from Captioneer

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