✉️Support

Captioneer Extension won't open

Launch Premiere Pro as Administrator and then open with Window > Extensions > Captioneer.

If Captioneer still does not open, open ZXP Installer > Settings and enable debugging for CEP 11 (2024) or CEP 12 (2025): ZXP / CEP Extension won't open


How to Re-Install

To re-install Captioneer, follow the instructions below:

Reinstall Instructions
  1. Completely close Premiere Pro

  2. Install latest version of ZXP Installer

  3. Uninstall Captioneer using ZXP installer:

    • ZXP Installer > Premiere Pro > Captioneer > More > Reset Preferences

    • ZXP Installer > Premiere Pro > Captioneer > Uninstall

  4. Restart machine

  5. Reinstall Captioneer using ZXP Installer:

    • ZXP Installer > File > Open > Captioneer.zxp

  6. Open Premiere Pro as Administrator

  7. Open Captioneer from Window > Extensions > Captioneer

If issues persist, continue to email support.


How to Reset Settings

If you are experiencing login issues, reset Captioneer by clearing Settings. See Reset Extension.


Email Support

Send log files and a brief description of the issue to:

[email protected]

How to Export Logs from Captioneer

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