✉️Support

Captioneer Extension won't open

Launch Premiere Pro as Administrator and then open with Window > Extensions > Captioneer.

If Captioneer still does not open, open ZXP Installer > Settings and enable debugging for CEP 11 (2024) or CEP 12 (2025): ZXP / CEP Extension won't open

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How to Re-Install

To re-install Captioneer, follow the instructions below:

Reinstall Instructions

1. Completely close Premiere Pro

2. Install latest version of ZXP Installer
3. Uninstall Captioneer using ZXP installer:

   • ZXP Installer > Premiere Pro > Captioneer > More > Reset Preferences

   • ZXP Installer > Premiere Pro > Captioneer > Uninstall

4. Restart machine

5. Reinstall Captioneer using ZXP Installer:

   • ZXP Installer > File > Open > Captioneer.zxp

6. Open Premiere Pro as Administrator

7. Open Captioneer from Window > Extensions > Captioneer

If issues persist, continue to email support.

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How to Reset Settings

If you are experiencing login issues, reset Captioneer by clearing Settings. See Reset Extension.

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Email Support

Send log files and a brief description of the issue to:

[e-mail]

How to Export Logs from Captioneer